We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:


Visit our Showrooms…

American Factory Direct Furniture Outlets
68490 Highway 59
Mandeville, LA 70471

Open: Monday – Saturday 10:00 – 8:00, Sunday 1:00-4:00
Phone: 985-871-0300

Directions:
Interstate 12 – Exit 65 (Mandeville/Abita Springs Exit), one mile North of I-12

New Mississippi showroom coming soon…

American Factory Direct Furniture Outlets
9064 County Farm Road
Long Beach, MS 39560

Open: Monday – Saturday 10:00 – 8:00, Sunday 1:00-4:00
Phone: 228-452-5950

Directions:
Heading East: Interstate 10 – Exit 28 (Long Beach Exit)
Heading West: Interstate 10 – Exit 28 (Long Beach/Pass Christian Exit

 


Email:

For product information, order status inquiries, customer support or assistance fill out our online form below.

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Website customers may also use our toll free telephone support center for a service representative during regular business hours.


Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

What kind of comment are you sending?

Order Inquiry Problem Suggestion Praise

Which one of our sales associates assisted you with this order?

Other:

Enter your comments in the space provided below:

Tell us how to get in touch with you:

Name
E-mail
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Please contact me as soon as possible regarding this matter.


Telephone:

Live Customer Care Center

1-888-969-9499
Corporate Office Business Hours: Monday - Friday   9:00am to 5:30pm (CST)
We will respond to inquiries within 24 hours, during regular business hours.

 


Snail Mail:

Send your inquiries to:

American Factory Direct
Attention: Internet Customer Care Center
210 New Camellia Blvd.
Covington, LA  70433