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Apply coupon 5%OFF - Buy 1 item Get 5% Off Details
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Apply coupon 10%Off - Buy 2 items Get 10% Off Details
Buy 2 items Get 10% Off
Apply coupon 15%Off - Buy 3 items Get 15% Off Details
Buy 3 items Get 15% Off
Restrictions Apply
Apply coupon 20%Off - Buy 4 items Get 20% Off Details
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American Factory Direct Furniture & Mattress Outlet The Mattress Shoppe
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Delivery

Delivery Service

Delivery area map

*Delivery tracking is available on the day of your delivery.
Please enter below the phone number associated with your order or the full invoice number.

The area highlighted in blue is our local delivery area. Shipping Charge is $59.99 plus an additional $149.99 for full set up.

The area highlighted in yellow is our out of delivery area. The shipping charge for Full Set Up Delivery is $299.99

Courier asking woman to confirm delivery

At American Factory Direct Furniture, we pride ourselves in providing above and beyond delivery service. We offer our clients the ability to track their delivery live and in real time via our website. Your furniture will arrive to your home in an American Factory Direct delivery truck designed for the furniture industry.

In an effort to ensure the best possible delivery experience, we would like for you to take a few minutes to familiarize yourself with our delivery processes. Additionally, we would like to remind you to inform your sales associate of any obstructions that could prohibit our trucks from accessing your home. I.e. low power lines, tree branches or narrow roadways. Your delivery is very important to us so if there is any part of our delivery process that you would like clarified please ask your sales associate or feel free to call our delivery coordinator at 985-871-0300 ext. 8027.

Please do not refuse delivery because of minor damage or factory defects. American Factory Direct has industry leading service technicians. They can usually take care of a service claim much more quickly than the manufacturer and with less inconvenience to you.

Any delivery beyond our delivery zone requires a $5,000 minimum purchase, and the delivery fee will be approximately 10% of the total sale. We generally do not deliver beyond 350 miles from our distribution center.

Delivery Options

1

Box-To-Door

  • Deliveries are made Tuesday through Saturday 7:00 a.m. – 7:00 p.m.
  • You will need to designate a safe dry area for your shipped items to be placed.
  • Shipping delivery drivers are not allowed to bring merchandise up stairways or enter homes.
  • Items found to have damage in the box must be repackaged and set outside for a scheduled safe pickup and re delivery of your item.
  • Due to the size of our trucks, shipping box to door customers will need concrete driveway access
2

Full Set Up

  • Deliveries are made Tuesday through Saturday 7:00 a.m. – 7:00 p.m.
  • Our professional delivery service is one of the best values offered in the industry.
  • We leave no messy packing materials at your home.
  • Our trained professional delivery team will place, set up, and complete your assembly in your home.
  • American Factory Direct is responsible for any delivery damage to merchandise reported upon delivery.
  • Included with our Full Set Up and Delivery service, we can send a qualified service technician to your home to correct manufacturing defects when reported within 3 days of delivery.
3

Customer Pickup

  • Free Pickup at American Factory Direct Distribution Center (DC) Warehouse

    Prefer to pick up your furniture? We’re happy to offer FREE pickup at our Distribution Center in Covington, Louisiana. Please note that this service is not available at any of our showroom locations.

  • Pickup Details

    Location:
    AFD Warehouse

    210 New Camellia Blvd

    Covington, LA 70433

    985-871-0300 ext. 1118
    Hours of Operation:

    Tuesday – Saturday: 10:00AM – 5:00PM
    Sunday – Monday: Closed

  • Important Information for Pickup

    At American Factory Direct, we value each and every one of our customers and strive to make your experience as seamless as possible. When you arrive at our facility for merchandise pickup, you become our priority!

  • What to Bring:
    • Your original sales order number.
    • A photo ID.
  • Prepare Your Vehicle:
    • Please ensure your vehicle can accommodate your purchase.
    • If you need furniture dimensions, our online sales team is happy to assist.
    • Bring your own truck or trailer, along with tie-down straps or any necessary resources to secure your furniture.

  • Customer Responsibility:

    • For insurance purposes, our staff will assist with loading your items but cannot help secure them. Securing your merchandise safely is the customer’s responsibility.
    • Before leaving the warehouse, ensure your load is secure. Once the merchandise leaves the American Factory Direct loading dock, the safety of your load becomes your liability.

  • Assembly Information:

    • Some furniture picked up from the warehouse may require assembly. If you’re unsure, our online sales team can confirm this for you in advance.
Furniture being delivered

Important Things You Need To Know

Your room must be cleared and ready for your new furniture, delivery drivers are not allowed to move or relocate existing furniture in your home due to liability reasons. Drivers are only responsible for damage to merchandise that they are delivering.

Please make note that American Factory Direct requires all Special Orders be delivered. This furniture is not quickly replaceable, and we have to be the party responsible for a safe delivery to your home. Our delivery trucks require 13’6” of height clearance and driveway access. Delivery trucks are under 26,000 lbs. gross vehicle weight. Therefore, American Factory Direct is not liable for any driveway damage.

If for safety reasons, furniture requires securing to the wall, it is the sole responsibility of the customer to have this done. American Factory Direct delivery drivers are not allowed to perform this service for you.

Any delivery that will require more than two team members may incur an additional charge.

Delivery FAQs

How do I set delivery?

Once your order is complete, our delivery coordinator will be alerted to contact you to set your delivery for the next available delivery date that is convenient to you. Please remember that all orders must be paid in full prior to setting delivery.

Our deliveries are routed geographically using a state-of-the-art computer program. This allows for you to be able to track your delivery online the day of your delivery at www.afd-furniture.com you will be able to use your order number or phone number to track your delivery.

American Factory Direct is unable to provide time windows due to circumstances beyond our control such as traffic, accidents, delivery cancellations, etc.

What if I need to cancel my delivery?

At American Factory Direct we understand that life happens. In the event you need to cancel a delivery after being confirmed, please give 48 hours notice to avoid cancellation fees.

We pull stage and route 48 hours or more in advance.

In the case of a canceled delivery, the re-scheduling process takes 5 business days. When you are ready to reset your delivery please contact our delivery coordinator at 985-871-0300 ext. 8027.

Due to storage cost, other customer demands and limited storage area, deliveries or pickups must be scheduled once your order is filled. We will not hold furniture.

What if I need to make a warranty claim?

American Factory Direct honors manufacturers’ warranties for one year. Manufacturer warranties may cover some items longer than one year; however labor is for one year only.

When purchasing full set up and delivery service, we will send our professionally trained service technician to your home. Delivery damages/defects must be reported within three days of delivery. A delivery damage claim form can be submitted through the AFD website using the form below. We reserve the right to repair any damaged/defective merchandise in lieu of replacement per manufacturer warranty and store policy.

Items purchased “AS IS”, Floor Model Closeouts, Tent Sales, and Warehouse Sale are excluded from warranty claims.

To report any manufacturer defects you must submit a Warranty Claim through the AFD website: https://afd.knorrweb.com/protection-plan/warranty-contact within 12 months of your delivery.

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