*Delivery tracking is available on the day of your delivery.
Due to safety and liability conflicts, we will not load any item on the top of any vehicle or vehicle rack. Should you decide to do so, you act on your own peril and acknowledge that American Factory Direct has advised against this.
If for any reason you are concerned about the safety of your load, please inform our warehouse team to take advantage of scheduling American Factory Direct Delivery.
Your room must be cleared and ready for your new furniture, delivery drivers are not allowed to move or relocate existing furniture in your home due to liability reasons. Drivers are only responsible for damage to merchandise that they are delivering.
Please make note that American Factory Direct requires all Special Orders be delivered. This furniture is not quickly replaceable, and we have to be the party responsible for a safe delivery to your home. Our delivery trucks require 13’6” of height clearance and driveway access. Delivery trucks are under 26,000 lbs. gross vehicle weight. Therefore, American Factory Direct is not liable for any driveway damage.
If for safety reasons, furniture requires securing to the wall, it is the sole responsibility of the customer to have this done. American Factory Direct delivery drivers are not allowed to perform this service for you.
Any delivery that will require more than two team members may incur an additional charge.
All stocked accessory items may be returned within three days for a full refund, issued as a store credit. Special Orders and delivery fees are non-refundable for any reason.
Due to the absorbent nature of fabrics, upholstered furniture, bedding and rugs may not be returned.